I just want to say that in January I bought my new Bernina machine after using the same Kenmore machine for over 40 years. Cathy was knowledgeable and encouraging - and let me play with the machine. She did not pressure me and the experience was extremely pleasant. As it turned out, that evening was also the first mastery class, Lynne unpacked the machine and set me up for class. The 3 classes that followed were among the best of the many classes I have taken at Quiltique - Lynne was patient and very real about what works, what didn't. Thank you to Cathy and Lynne - wonderful work. The customer service and classes convinced me the Bernina was worth the money - and that decision has been more than validated.